Every account starts with a free 2-day trial, so you can try the full suite before paying. This policy explains when we refund a payment. It is part of our terms of service and does not limit any right you have under consumer law.
1. Cancelling
You can cancel a subscription at any time from your account page. It is then not renewed, and the licence keeps working until the end of the period you have paid for. Cancelling does not refund the current period, except as below.
2. When we refund
- Charged twice or charged in error: the extra or mistaken charge is refunded in full.
- Charged after cancelling: if you cancelled before the renewal date and were still charged, the renewal is refunded in full.
- First payment of a monthly or yearly plan: if you ask within [7] days of the payment, we refund it in full, once per customer. Weekly plans are not covered, as the free trial serves the same purpose.
- The suite did not work for you: if a fault on our side stopped you from using the suite and we could not fix it within a reasonable time after you reported it, we refund the affected period (or the unused part of it).
- We stop the Service: we refund the unused part of the period you have paid for.
3. When we do not refund
- Periods that have been used, or partly used, apart from the cases above.
- Forgetting to cancel before an automatic renewal, if you ask more than [48 hours] after the renewal.
- Accounts closed for breaking the terms (for example sharing accounts or bypassing licence checks).
- Problems caused by a lack of internet connection, an unsupported Revit version, or your own computer setup, where the suite itself works as described.
4. How to ask
E-mail support@nimdeelimited.com from your account's e-mail address with the payment reference (in your Paystack receipt) and the reason. We reply within 5 working days. An approved refund is paid back to the original payment method through Paystack; it usually reaches you within [5 to 10] working days, depending on your bank or mobile money provider. When a payment is refunded, the licence it paid for ends.
5. Contact
NIMDEE Civil and Infrastructure Limited, [REGISTERED BUSINESS ADDRESS]. E-mail: support@nimdeelimited.com.